POLICIES & SAFETY RULES
Our mission is to ensure a wholesome experience for our visitors.
Please carefully read these policies and rules and thoroughly understand your rights and responsibilities.
Failure to follow these rules may result in your immediate eviction from our premise without refund,
and also a lifetime ban depending on the severity of violation.
Safety – of persons and of animals – is a shared responsibility with our guests. Please do everything you can to be respectful of our animals and of all Safari patrons, and be carefully guided by the following:
Safety – a Shared Responsibility. Please abide by all Safari warnings, instructions, signage, and staff instructions. This is for your own safety and the safety and welfare of the animals. If you have any questions, please do not hesitate to ask a Safari employee. If you see anything which you believe to be a safety hazard, please let us know. We appreciate your help!
Personal Security. We truly wish that we could guarantee everyone’s safety. While the Safari staff will do their best to act professionally and to keep watch over the Safari and our guests, we cannot control the behavior of other people. Therefore, please be vigilant and observant, keep your vehicle locked and keep valuables secured on your person or locked in your car. If you experience a crime or security incident, please let us know—we are here to help as best we can.
Our “Safari” Environment. The Safari is primarily a natural habitat, with various attractions featuring wild animals. The property is large, and persons visiting should be comfortable with long walks or with taking long, slow vehicle rides through the safari attractions. There are rugged paths and fields, tree roots and rocks, and surfaces that may be slippery with gravel, sand, and dirt. The ground may be wet or muddy, have ruts, or be uneven. While there are many “open and obvious” hazards, there are “hidden” hazards as well (e.g., trip hazards such as rocks, branches, ruts, and or divots hidden under grass). In addition, there are many man-made features, such as fences and animal enclosures, vehicles, and equipment. Please be aware of your surroundings at all times and act cautiously in all of your activities.
All guests must please remain on the walkways or in other public areas (e.g., the Gift Shop, bathrooms, etc.). No one should climb over, sit upon, or lean over and fence.
Wild Animals & Natural Dangers. Our wondrous, beautiful animals are indeed “WILD” animals. They are amazingly powerful creatures, and their behavior can be unpredictable. It is crucial that guests do not taunt, tease, antagonize, harass, hit, poke, spit at, throw things at, blow smoke at or display any flammable device (lighters, matches, etc.), or harm in any way, any animal on the property; such mistreatment of an animal can trigger the animal to retaliate against their tormentor and to lash out physically—to the serious danger of all persons in the vicinity. For the welfare of our animals and for the safety of all persons, anyone mistreating an animal will be immediately ejected without refund, and such person(s) may also face a lifetime ban from our Wild Animal Safari parks.
Feeding Animals – Stay Safe! Guest must only feed animals in the designated areas using the Safari-provided food. Feeding any other animals is prohibited. Use extreme caution when feeding animals. For example, when feeding a Safari-provided head of lettuce to a giraffe, grip the lettuce at the bottom, with your hand in a fist, and do not extend your fingers outward (an animal may mistake extended fingers for food and bite down on them). When using pellet “feed” provided by the Safari, it is recommended you throw the feed onto the ground for the animal to eat; do not let Zebras, Camels, Ostrich’s and EMU’s eat directly from the palm of your hand because the animal may mistakenly bite down on your hand. Obey all signage, Safari staff instructions, and use common sense to stay safe! Please return lettuce / feed buckets when finished using them, and kindly make sure not to leave trash anywhere where an animal might chew on it or eat it.
Fire & Smoke Hazards. Smoking of any substance, and smoke-emitting devices of any kind, through any means, is strictly prohibited (including without limitation, cigarettes, e-cigarettes and “vaping,” pipes, cigars, hookahs, bongs, smoke “bombs,” lighting fires, matches, or lighters). Fire and smoke may panic animals, and in the worst-case scenarios, a lit fire at the Safari may cause extreme, imminent danger to guests, employees, and the animals. For the welfare of our animals, and for the safety of all persons, anyone creating smoke or fire (of any kind), or who is openly carrying a lighter, matches, or another fire-creating device, will be immediately ejected without refund, and such person(s) may also face a lifetime ban from our Safaris. The only place where smoking may be permitted is in a parking lot, provided there is signage which marks a designated “smoking” zone.
Avoid Creating Hazards. Please do not leave items around the property which may (i) be a trip hazard (e.g., toys, towels, shoes, etc. on a pathway); or (ii) which may be an attractive item for an animal to grab; or (iii) which may otherwise be harmful or harassing to an animal (e.g., boat horns, loud music, a box of donuts, a glass bottle, or ingestible plastic items—none of that is healthy for our beloved animals!). Kindly place all garbage and unwanted food items in the receptacles provided by the Safari, keep everything on your person tightly secured, and/or leave everything un-needed locked in your vehicle.
Slip, Trip, Fall Hazards. In addition to the inherent hazards of a natural environment, the man-made structures may pose hazards, particularly if there are spills of liquids, foods, or other substances in bathrooms or other common areas. People are also more prone to slip / trip / fall incidents when there are fascinating things – like wild animals! around them, which may distract you from paying attention to where you are stepping. Please proceed with caution and care throughout all areas of the Safari.
Avoid Entering Areas Not Intended for Guests. Many non-guest areas pose hazards, especially for children who may wander off. Guests must remain in public areas and are prohibited from entering any area which is clearly or reasonably not intended for guests, such as areas marked with signage such as “NO ACCESS,” “EMPLOYEES ONLY,” “KEEP, OUT,” or “DO NOT ENTER.” It should also be common sense not to enter (or allow minors to enter) any maintenance areas, tool sheds, electrical sheds, or any area which is fenced off. In addition, guests must only use the specified entrances and exits.
Dress for Safety & Your Own Enjoyment. We urge all guests to wear comfortable, stable footwear which provides full coverage for their feet. The more exposed or unstable your footwear, the more you are prone to injury. If you choose to wear unstable, loose, or ill-fitting shoes to the Safari (e.g., high heels, flip-flops, clogs, loose sandals, Crocs, or slip-on without a heel, etc.), realize that you are creating a hazard for yourself in a natural environment where the ground may be bumpy, slippery, uneven, and have all of the features of a natural landscape, thereby heightening the risk for ankle twists, scrapes/cuts to the feet, trips and falls, etc. We also recommend avoiding any clothing which has flowing or dangling components since these features may pose trip hazards, or they may be enticing to animals.
Parking. By their nature, parking lots are hazardous environments where drivers and pedestrians must pay attention and act cautiously—especially for those who are assisting others or who are in charge of minors, the elderly, disabled persons, etc. Please and exit slowly and with caution, realizing that children may be running about, that the elderly or disabled may not see your vehicle, etc. Safari shall not be responsible for the theft, break-ins, loss, collision, or property damage; please take all valuable items with you, and secure your vehicle (windows up, doors locked).
Driving. When driving within the Safari, including on any Angel Pines Safari trails, please exercise extreme caution to avoid hurting and persons or animals. Drive slowly and obey all signage and Safari staff instructions. Persons and animals always have the right of way over a car. If you desire to rent one of the Safari’s Passenger Vans, you will be required to sign a liability waiver and agree to certain terms and conditions. In no event shall Safari be responsible for the collision, loss, or property damage, howsoever caused, in relation to your use of a vehicle on or around Safari property.
Children & Adults with Cognitive Issues – Your Responsibility. Please maintain close contact with all minors or others in your charge (such as adults with cognitive deficiencies) (collectively, “Vulnerable Persons”). In no event may children 13 or under, or adults with cognitive deficiencies, be left alone in the Safari without having competent adult supervision. In addition, we strongly recommend that all minors (i.e., under 18 years of age) have competent adult supervision. Please understand that we are a Wild Animal Safari and not a care facility; our Safari is not equipped to supervise and care for Vulnerable Persons. As such, while we will always strive to assist our guests to the extent feasible, the Safari does not assume any responsibility for Vulnerable Persons left alone at the Safari, nor does the Safari assume any responsibility for reckless or illegal conduct, physical harm (injuries, illness, or death, whatsoever the cause), for leaving the Safari grounds or for what happens after such Vulnerable Person leaves the Safari grounds, or for the unknown whereabouts of Vulnerable Persons.
Medical Issues – Plan Ahead for Your Special Needs. Please note that the Safari does not have medical facilities, and we are not able to handle anything more than minor issues (minor scrapes, bruises, cuts, etc.). If you have specific medical conditions which pose a danger to you, we highly recommend that you are accompanied by at least one or another person who is aware of your condition, who can assist you, and who can alert Safari staff if you require medical assistance.
Please note that the Safari does NOT have Epi-pens, Insulin, Medicines, Oxygen tanks, or other sophisticated medical equipment. In the event of a medical urgency or emergency, we will call 9-1-1 for assistance.
Tickets. Tickets are valid only during the day of visit. All tickets are non-refundable unless given a valid reason and approved by management.
Prices. Prices are subject to change. Changes in pricings will be publicly announced on Angel Pines Safari’s website and social media.
Keep Receipts. Please keep your receipts on your person while visiting the Safari. Safari staff reserves the right to ask you to present your ticket purchase receipt in order to verify your purchase.
Dates & Hours Subject to Change without Notice. Safari reserves the right to change Safari hours and dates of operation, without notice, at any time. The most common cause for such a change would be due to weather or an operational issue. We encourage you to follow us on our social media or call the Safari to verify dates and hours of opening before you travel to visit the Safari.
Capacity. Safari may also be forced to deny or delay entrance if the Safari is overcapacity.
Angel Pines Safari is not responsible for any theft, loss, or damage to any personal property, including, without limitation, a person’s cell phone, wallets, purses, bags, sunglasses, luggage, or any other personal item. Also, please do not leave any valuable item visible inside your parked vehicle. Angel Pines Safari is not responsible for any theft, loss, or damage to your vehicle related to such theft or loss.
All visitors are encouraged to stay vigilant and aware of their surroundings at all times. If you encounter any suspicious activity, please make sure you are safe before alerting our Staff.
Weather is unpredictable and may pose health and safety hazards. Being an outdoor safari, guests will be exposed to the weather conditions. Angel Pines Safari is prone to bright sun and (especially in the summer) extreme heat; hot and sunny weather poses a risk of sunburn, heat exhaustion, or (in the worst case), heatstroke (which requires urgent medical attention). Guests may not be aware of their heat illness until it is in an advanced stage. We recommend hats and suntan lotion, light clothing (which covers and protects the majority of one’s skin), staying in shaded areas where possible, not overly exerting oneself, staying hydrated with water and/or electrolyte drinks (drinks without sugar or caffeine are advised since sugar is known to further dehydrate people).
Warning signs of Heat Illness include fatigue, nausea, headaches, weakness, dizziness or delirium, clammy skin, weakened pulse, confusion, and a drenching sweat. Warnings of Heat Stroke include rapid or dramatically slowed heartbeat, loss of consciousness, the rapid rise in body temperature, hot/flushed skin with the absence of sweating, shortness of breath, and convulsions. Heatstroke can be fatal! Alert Safari staff immediately and/or call 9-1-1!
There may also be sudden weather events, such as hail, tornados, dust storms, mist and humidity, microburst storms, lightning, rain and flash floods, extreme wind, etc. Only you can make informed decisions about weather forecasts and whether or not any given day would be appropriate for a Safari visit. In certain weather conditions, the Safari may shut down certain areas of our park, parts of the Angel Pines Safari, or the Safari in its entirety. Guests may be asked to take shelter or to vacate the Safari. Please adhere to all Safari instructions in the event of a weather event.
Guests are welcome to bring their own food, but food consumption is strictly limited to within guest vehicles or in the front of the Safari entrance, where we have provided picnic tables. Food and beverage are strictly prohibited within the walking Safari tours and all other areas of the Safari in order to protect our animals from coming into contact with outside food. Alcoholic beverages are not permitted. Thank you for your cooperation and for ensuring that all garbage is placed within the provided receptacles.
Safari May Take and Use Images (Still or Moving) and Recordings of All Guests. Safari, at all times, shall have the right to take pictures and recordings (Still and Moving) of patrons, and take still images and to utilize those images and recordings for any reason in relation to the Safari (including without limitation its parent company and subsidiaries), including for marketing, advertising, promotion, on social media, in relation to apps, mobile devices, and commercials, via live streaming on the Internet or through any other technologies (whether now known or hereafter devised), for security and safety purposes, in relation to law enforcement investigations and actions, in lawsuits, for training, incorporate videos, for internal investigations and employment actions, for news reporting and journalism, and otherwise. All proprietary rights, including 100% of all copyright, ownership, and interest, shall vest exclusively with Safari in perpetuity, without any compensation to the guest or any other party.
It is our sincere desire to accommodate people with all manner of disabilities, and we will comply with the Americans with Disabilities Act. That said, please understand that we must maintain control and discretion as to whether or not we can safely accommodate people in certain areas of the Safari or with certain activities. Safari personnel are happy to assist you with your needs for accommodation.
There may be times where (depending upon the nature of one’s disabilities and/or our ability to safely accommodate a person without undue hardship to the Safari) a guest might not be able to enjoy all areas of the Safari, or all activities, in the same manner as other guests without disabilities (if at all). If Safari determines in its sole discretion that a guest is not able to safely participate in each activity, and we cannot find a reasonable way to accommodate a guest without undue hardship to the Safari, we may prevent such a guest from doing so (without any refund or other compensation). We appreciate your cooperation in this regard.
If you require special accommodation, please contact our Safari at least forty-eight (48) hours in advance, so that we may better prepare for your visit, and try to arrive at an accommodation for you.
Guests (on behalf of themselves and any other persons whom they oversee, such as minors or the elderly) acknowledge and understand that there are innumerable risks involved with outdoor environments and activities, with man-made structures, and with animal encounters. Therefore, the guest hereby agrees that by virtue of visiting the Safari, he/she is ASSUMING ALL RISKS of any kind or nature whatsoever, including without limitation, any incidents, accidents, injuries, illnesses, and/or death. This assumption of risk includes all obvious and non-obvious risks, including without limitation any animal encounters (animal bites, kicks, contact, bumps or knockdowns, the fear of a possible animal attack or charging animal, animal spit or urine, animal illnesses, non-Safari wild animals or domesticated animals), any slip / trip / falls (whether on man-made or natural surfaces, or structures), natural habitat hazards (insect stings, snakes, falling branches, tree roots, rocks, etc.), features of the Safari (including fences, sheds, unpaved roads, stairs, electrical systems), food and beverage illnesses, water and air born illnesses, illnesses transmitted from or to humans and/or animals, hazards related to Safari rented vehicles or guest vehicles, hazards caused by other guests (including the reckless, willful misconduct, or criminal acts of other guests or unauthorized trespassers), sun and heat, weather and sudden weather events (e.g., hail, tornados, microburst storms, lightning, rain, wind, etc.). In any event of an incident, accident, injury, illness, or death, each guest (on behalf of themselves, their heirs and beneficiaries, and on behalf of any minors or others in their charge), WAIVE AND RELEASE ANGEL PINES SAFARI OF ANY AND ALL CLAIMS, AND COVENANTS NOT TO SUE OR MAKE CLAIMS (“Safari” as used in this section, includes without limitation, all Safari owners, shareholders, officers, managers, employees, vendors, suppliers, insurers, brokers, attorneys, consultants, contractors, subsidiaries and affiliates).
For the safety of patrons and animals, and to help prevent damage to property, the following are prohibited on Safari property: Weapons (including swords and survival knives, axes and clubs, martial arts weapons, handcuffs or brass knuckles, slingshots, darts, pepper spray, mace, bear, or wasp spray), fireworks, smoke bombs, and other explosives or incendiary devices, spray paint and paint markers. The Safari reserves the right, at all times, to conduct bag checks and to utilize other security measures at its discretion and refuse entry or to eject someone (without refund) who is in violation of these rules.
In addition, the Safari does not allow other items which pose hazards, including bicycles, Segway’s, or other mobility devices (unless approved of by the Safari, for disability accommodation purposes), motorized toys or equipment, drones, toys intended for throwing (Frisbees, baseballs, footballs, boomerangs) or any other items which (in Safari’s sole discretion) may pose a hazard to persons, animals, or property.
The use or possession of illicit drugs is strictly prohibited (including marijuana, even if it is for “medical” uses). If you have prescription medications that you feel you must have with you, then please secure them in a manner that ensures that there is no chance for any animals to accidentally come into contact with or to ingest such substances.
Alcohol possession or use is only permitted at designated areas. Please be aware that alcohol, drugs, and medications can severely harm or kill an animal. Any guest who appears to be under the influence of drugs or alcohol and causes any disturbances to the public may be asked to leave the Safari without any refund. Angel Pines Safari reserves the right to refuse service and alert local authorities if necessary.
The Safari does not allow any non-Safari activities by guests or others, including without limitation, political activities, fundraising, organized or group activities, religious practices or rituals, demonstrations, exercise classes, athletics or athletic team practices, unauthorized commercial activities, protests, or other trespassing, anywhere on Safari ground nor anywhere outside the Safari’s perimeter, where such activities may interfere with Safari operations, animal care, guest attendance or enjoyment, or which may create traffic hazards, flow into/out of or around the Safari, or which would compromise safety and security or a threat to the security of the facilities.
It is strictly prohibited to fly drones anywhere within the air space that is 1,000 feet from the Safari’s perimeter. It is also prohibited to do anything which is harmful or harassing to our animals, including, without limitation, using bull horns or speakers, playing loud music, causing noxious fumes, or otherwise. Anyone violating these rules in, on, or around Safari property will be subject to immediate removal from Safari premises and referral to authorities.
Personal Photography & Video. Guests are welcome to take pictures of themselves, their friends and family, their group, and the scenery in general for their own personal use. Use extreme caution when taking pictures with our wild animals; keep a safe distance, and NEVER get onto an animal or stand behind an animal. No one should take photographs of other persons who object, or where doing so would tend to violate another’s rights to privacy or publicity, or which are harassing, stalking, or threatening in nature. Image taking or recording is strictly prohibited, under all circumstances, in bathrooms, changing rooms, employee areas, or any “behind the scenes” locations where guests are not permitted.
No Commercial Recordings or Images. Non-personal or commercial photography of any kind is strictly prohibited (including without limitation, still or moving images, modeling shots, student films, comedy routines, documentaries, commercials, journalism or news footage, major motion picture films, Internet channels, reality TV, actor demo reels, submission videos for reality TV, footage as part of a school project, documentation of stunts and dangerous activities (whether for commercial use or not), promotional videos, music videos, nudity or “adult” content, cable programs, etc.), except where prior, written permission has been obtained from the Safari’s General Manager in the form of a written contract. Safari (including its owners and attorneys) shall be entitled to seek and obtain all equitable and legal remedies against any violation of the foregoing prohibitions, including without limitation to obtain restraining orders (temporary and permanent) against the distribution, exhibition, and other dissemination of the images and/or recording, in addition to the right to obtain and destroy all offending materials, and to seek damages, attorneys fees and costs for any applicable causes of action.
Unauthorized or Defamatory Images or Recordings. In any event, where unauthorized images or recordings have been uploaded to any social media or technological platform, site, chat room, app, or channel (whether now known or hereafter created or devised), Safari shall have the unrestricted right and authority to have such materials removed, including through any legal and equitable remedies. Safari shall also have the right to seek and recover damages and attorneys’ fees and costs, including for any defamatory posts on social media.
Drones. Use of drones (in, over, or around the Safari), whether for photographic images or film recording purposes or otherwise, is strictly prohibited. Violators may be subject to immediate ejection from the Safari, confiscation of the drone, and referral of the matter to authorities. Drones may pose an invasion of people’s privacy, a breach of Safari’s confidentiality, tortious interference with Safari’s operations, and an illegal trespass. Drones also pose a serious safety hazard for our animals.